I spent £1200 on a gaming laptop with 3 years warranty. I bought based on the reviews because it could handle my software (I am a web/app developer and graphic designer. The laptop ceased working 5 weeks after purchase, HP spend many hours on the phone with me while remote accessing the laptop and could not fix the issue, it was concluded that machine was faulty, possible a motherboard issue. They told me that the only option was to send it back for repair. I am a student in my final few months at Uni, I need my computer. I asked can they collect this one and send me a replacement? They said no, after 28 days it is repair only! I find this policy shocking, if I had bought it from Currys PC World or Amazon, they would have replaced or refunded (I know this from experience with other items)