I can't begin to describe HP Stores customer service, primarily because they don't appear to have a customer service department, you can't contact them by phone instead you have to contact them by web form (14 days and still waiting for a response) or email (12 days and still waiting for a response). They have my monitor that I returned, they have my money and the only way I can get my money back is through Paypal as HP are ignoring all my efforts to contact them to get this sorted. If you are reading this thinking about buying from them just don't even if they are cheaper it's not worth the hassle if something goes wrong.