AVOID! Bought a so called "premium" laptop (Envy x360) direct from HP. After 3 weeks wireless connection started dropping every 2 -3 minutes. Support line is only open Mon-Fri (when you're at work). Otherwise you need to report the fault online (great if you have a laptop that can connect to the internet). By the time I was able to finish work early (on a Friday) and call them, I was put in a queue and then told that the waiting time was so long (over 40 minutes) that the service will close before my call was answered (which turned out to be true). Called them the following Monday morning to be told that the return window closed 3 days ago!!! I now have to wait for a repair. When asked to be put through to their complaints/customer service department I was told that I cannot have a repair open at the same time as a complaint. So, 2 choices: complain and further delay access to my £1000 computer or don't complain and get this virtually brand new computer repaired. A very clever way of avoiding complaints. Please avoid this company. The poor experience of this laptop is exacerbated by even worse support.