Rang up the day my laptop was delivered and I reported to the HP tech department it was faulty they said they would call me back...they never did. I had to get back in contact with them, I was told to update it and it would resolve the issue... it didn’t. I rang every day for nearly a week and was getting nowhere was basically dismissed by every tech agent I spoke to. I send video evidence to one of the tech team members showing them evidence that it was faulty and nothing came from it. After days of calling I was finally was promised an exchange if after the final update it didn’t work, and when it didn’t work I got back intouch AGAIN and was finally told I could have an exchange and then received an email saying that my item had been refunded once it was collected when I wanted an exchange!!!!! Yet again I rang up and the tech team said they had resolved the issue and will send out a replacement when they didn’t and I got the refund and no replacement laptop was sent out. I rang again about the issue and was told that the item was discontinued, even though I could go online and buy it again right now!!!!! Spent hours on the phone and hours on hold for absolutely nothing to come from this and now I start uni on Monday with no laptop because of the shocking service. Truly so disappointed and frustrated. Went around in circles for days and days which was so stressful as it was an expensive laptop that I spent a lot of my own money on and nobody took it seriously. Would never order from here again. Shame there isn’t a 0 star rating!