Ordered a laptop on Black Friday. Went to Best Buy a couple hours later and my wife decided she didn't like it. Spent a ridiculous hour on hold and talking to reps to cancel the order. 10 days later...no refund...no emails with updates. I chatted with their support team and they say that it was being built and couldn't be cancelled and can't be cancelled and will be mailed in 3 days. They still refuse to cancel the order and it hasn't even shipped yet. Then I told them "What if I refuse delivery, will I get a refund" and they said they'll charge me a 15% restocking fee! HP is a scam. Do not buy from them!!