If I could give a 0 (zero) that's what I would give. Having spent over £1,000 on a laptop within two months the anodized painting on the laptop has tarnished on the lid. This is because the envy 360 laptop, has very sharp edges and clearly any paint would be seen in these areas. I write this with support they said they would call me next day they didn't, I called them they said send me some photographs I did they were supposed to call me back by next day they didn't, I called them they said at the time when it looks like a scratch it wasn't. and I explained since the covid-19 lock down the laptop hasn't even left my lounge. I was told I would be called next day I wasn't. I call them the overseas operator said I've been told the day before it was a chargeable repair I wasn't. I also asked them to go back over there recording calls because they're operator was lying. he then went away and after 15-minutes came back to say it looks like damage, "it isn't", he then suggested that the laptop be taken back for investigation this may take 2/ 3-weeks, they would then decide if it was a scratch and charged me for a new aluminium. He was not prepared to advise potential cost, I had to speak to a new team. Explain this unacceptable as it is very likely they would make a decision in their own favour and charged with several hundred pounds, he said I could raise a post sales but he was wrong because post-sales said it was 2 months not 30 days as per their policy. I also said liver send it to suppose sales can I also make a complaint he advised no I can't make a complaint if I speak to another department. I currently have to other laptops and printer from HP. When they work it's fine when you want support it's terrible. not sure why I wasted money on a 3-year warranty which is no good. Suggest Acer as a company were much better. Sent my complaint to the CEO but as you expect no response even to acknowledge my email. Best avoid this company if you can.