I will never buy any HP product, and I will never make a good recommendation about hp to anybody. You scam people; this is what you are doing. After so many years as a loyal customer, this is the way you have treaty me. I paid for a service that I will never be able to use because you suck and you are big scammers. Back in November last year I need to upgrade my laptop, so I called your customer service to ask if you can provide this (paid) service, but your answer was No (not very helpful). But you advise me to do it by myself. That was easy and came with zero risks. And I did it, and it worked. So all went well till this month that for reasons that I still not figure out yet the laptop stop to work. I believe there is a problem with the battery (cause it's deformed up in three points) or maybe is the firmware (as I said still trying to figure out). Anyway, I contacted you, and I have been denied the right to repair (incl in the three year Care pack that I paid) because " I PREVIOUSLY dismantle (under your instruction) my laptop, so the engineer will not take responsibility for that". This is a super mega scam. Why didn't the engineer in November highlight this little clause? Why nobody sends me an email highlighting the fact that upgrading my laptop = lose the right to repair? Why on earth? You got all this info too. You have all the emails and voice calls recorded. You do know very well that what I am said is not false. You should at least Informed me in the first place that I will lose the extended guarantee if I was to upgrade the laptop. Instead, you scammed me, and I will make sure that everybody online knows about you. And I hope nobody will ever spend a penny with you.