In the last 2 years I have purchased an HP printer, HP Desktop Pavilion and 2 Laptops. I have always purchased HP printers and done so for many years and they have always been great purchases. However, HP laptops and desktops leave a great deal to be desired. The first HP laptop I had went back for repair at least twice in the first 12 months but the 2nd one has been back 3 or 4 times. 3 times because the hinges keep breaking and once for a Hard Drive problem. It is with HP at the moment for yet another repair of the hinges. Added to this the screen went haywire and was showing two sets of images which made it impossible to navigate the laptop. I asked HP for help and they said it needed a new screen but they accepted no responsibility for this even though it was on extended warranty but they would repair it for £320. The laptop only cost me £347. I eventually got it repaired via a local repair centre for £92. As, in my opinion this laptop is not fit for purpose I have asked on more than one occasion for either a refund or replacement. These requests have been ignored. I have been informed that this latest repair is likely to take approximately 2 months while the other took about 10 days. Having owned computers since the very first Sinclair ZX81 and several laptops and desktops I do know how to handle them so there must be a major flaw on the hinges for them to break so often. The HP desktop I have has had numerous sound problems too.