The product HP SCEO16670633 Printer arrived really quickly. After that it all went down hill! Phoned HP, with regard to an issue relating to the printer. waited an hour for someone to answer the phone. Not trained for this sort of help! Can't put me through to a manager, cant give a manager name or email address (a breach of privacy!) Spoke to 2nd customer support, who was going to email a manager. No response. Unless you are purchasing a unit, you wait for an hour, and then the phone line goes dead! This was on Friday, it is how Wednesday and still no response! There are lots of call centre staff, who are unable to transfer a call to a manager, no phone number available for a manager. They must have so much money, they don't care about the customers. What a shame! Going to buy a Zerox!