I would not recommend HP because of the incompetence in handling a return. I ordered a laptop, when it arrived it didn't work so I arranged for it to be returned, this was fairly simple and the person on the phone tried some checks to make sure it was broken. On that call I had said I wasn’t at the original address it had been sent to and that they needed to pick it up at a different address which I gave to them. The next day a collection had been scheduled for the original address. I then called the help desk back who said it was with the post sales team and there was no number only an email address for. I then looked online and there was a phone number, either the help desk need more training or just lie. I then called the post sales team and Nathan took the new address and assured me it would be collected from there. A couple of days later I got an email saying it would be collected from the original address. I then had to call the post sales team again to find Nathan had made a note of the new address but had done nothing to actually get the laptop collected from there. Josh who told me this then said he would email the courier to see which address it was being picked up from and would let me know in a couple of hours. As I had taken a day off for the collection waiting a couple of hours to find out the address was wrong would have been ridiculous and if HP think that is a good level of service then they are very wrong. I told Josh that I had made it clear where the collection would be from and that it had to be done that day. Josh then hung up on me. I called straight back and Molly answered. She then called the courier and confirmed they were going to the wrong address and then arranged for a label to be sent to me so I could drop the Laptop off at a post office (This would be a better solution in the first place and save people having to wait for a collection). Molly then said that she had looked at sending a replacement laptop but that was the end of the line so couldn’t be replaced. Neither of the previous people I had talked to had told me that. So sending faulty stock was bad enough but 2 out of 3 people I spoke to in the post sales team were so bad that I would now advise anyone to avoid HP.