Purchased 2 DeLorean E Bikes before Christmas, for me and my husband to ride together, I was unable to reach the peddles, unsafe for me to ride, so we decided to send both back. Was told they'd send us a Prepaid Shipping label - and letter came stating "because there was nothing wrong with the bikes" they were NOT paying for Return shipping - we paid $1095 for each Bike - shipping back to HSN in California was $450 each bike - was told on the phone when we called to speak to a Supervisor "it was buyers Remorse " and that "had we said they were broken" Shipping would be paid! My husband explained that it was a danger for me to ride due to it being unsafe for me jot being able to reach the peddles even with seat all the way down - I will NEVER order from them again, and we've been HSN customers for 8 years with Never an issue!