The live chat staff and drivers have generally always been great, with some minor issues. The 4 stars are for them. I also enjoy the range of food options and services. However, I am mainly writing not to commend the staff, but to express concern at the management of Deliveroo. The company exploits their work force, who are not always paid fairly (see, for example, the strikes in Yorkshire), experience sub-par working conditions (including lack of PPE), and are unable to appeal terminations. I understand the argument about 'flexible' working, but ultimately a large portion of their workers who have few employment options (ESPECIALLY during a pandemic) are taken advantage of. Support Deliveroo drivers.