Four out of 10 times the food was not delivered although the driver claimed it was delivered on the app. When you call customer service there is a good chance they hang up on you hence you have to continue calling them and explaining what happened every time. Once they address your query, all they can offer is to place the order again, which means waiting for another 50min for your food! Ridiculous. I hope the driver at least eats/gives the food to someone and they do not bin £63 worth it of food! Avoid them. Either go and collect yourselves or use Uber. They are not worth it the hassle.