Horrible customer service (for France as well) - a bunch of thieves. Please order elsewhere. I had another account with them when I was in Brussels and I was a loyal customer. They will seem like a great app only when things go smoothly, as soon as you need their support, they will vanish. The app told me my order was delivered, it wasn't. I tried to speak to multiple people asking for a refund, no reply. Then, they suspended my account saying I was told that they cannot do anything about it and I was leaving unfair reviews. NOBODY reached out to me about the order, leave alone gave a reason why they couldn't help. Will never order again and actively tell people not to. I paid 21euros and waited 2hrs for food that never arrived.