Hi team, Unfortunately yesterday I experienced very poor service from your employee Tiffany. I ordered from Pizza Hut and the delivery driver didn’t deliver my Nachos with my order. When I had noticed they were not there, I looked on your app and couldn’t find a way to contact the rider, so I went google and called up your customer service. This all happened within a minute of my order being delivered, i called up and was put through to Tiffany, who told me not to worry because she would get it sorted for me. She said she’ll try to get it re-delivered put me on hold for a few minutes and then told me she couldn’t re-deliver it. She then told me that she would refund me £5.99 so I could re-order it, however I let her know £5.99 would cover the food but not delivery and service which I had already paid for initially when I ordered the food, so I wouldn’t be able to get it delivered for that price. After 5 minutes of arguing with me, she said she’ll speak to someone and put me on hold again for a few minutes, and then told me she could refund the delivery fee but not the service fee, I told her this is still unacceptable since I still would not be able to get the food delivered for that price. I then asked her why she couldn’t call the delivery driver and ask him if he could deliver the food if he still had it and she told me that it’s been 20 minutes now and the food would be bad quality. Which was terrible because the food that was sitting on the table had been there for 20 minutes while I was on the phone with her. If she had come up with that resolution in the first place when I had called her, it would have been good quality food and arrived a minute later than expected. The reason I got so annoyed in the first place is that I only ordered from Pizza Hut for the nachos, the rest of it I didn’t care about that much. I would’ve ordered elsewhere if I knew I wouldn’t get the nachos. Overall very dissatisfied with the service, not only did I not get the nachos, I didn’t get the bare minimum refund so I could re-order them. Honestly after the inconvenience you would expect a good will gesture not an argument. Regards, Sean