Convesation called customer service!. As follows. Welcome to Deliveroo. Thanks for getting in touch. Please let us know how we can help and one of our agents will be with you shortly. Deliveroo 19:02 I am so disappointed the only reason for ordering kfc was for bq bites, they weren't in there I really want them it was for tea, rang kfc and they gave your number but engaged order no 8027 19:04 Thanks for getting in touch. One of our agents will be with you shortly. 19:05 Hi Wendy, Let me look into that for you. Sibyl - Deliveroo 19:05 I'm sorry to hear that. Sibyl - Deliveroo 19:05 Thankyou 19:06 Thanks for waiting. Sibyl - Deliveroo 19:06 As reviewed, you already reported this matter via the app self serve and a compensation of £2.59 credits has now been added to your Deliveroo account. It will automatically count towards your next order and is valid for 3 months. Sibyl - Deliveroo 19:06 For the missing item. Sibyl - Deliveroo 19:06 No I didn't want a refund I wanted the food but didn't find live chat till after, sorry 19:07 I understand. Sibyl - Deliveroo 19:08 I will delete the credit and process refund instead. Sibyl - Deliveroo 19:08 Sorry please ignore my previous chat. Sibyl - Deliveroo 19:09 My apologies were unable to process redelivery for this. Sibyl - Deliveroo 19:09 Why 19:09 We have a minimum order value of £10.00 for the redelivery. Sibyl - Deliveroo 19:09 It was £16 something it was part of my order 19:10 I want some thing to eat 19:11 I understand however our compensation offer reflects only the value of the items that were affected. and were unable to process a redelivery for the affected items as it was only £2.59 and we can only process redelivery with minimum order value of £10.00. I hope you understand. Sibyl - Deliveroo 19:13 It's already added to your account you can use it right away and you will receive a confirmation of this. Sibyl - Deliveroo 19:13 I'm not paying another £10 just to get bites that I should have had and delivery 19:14 Please know that this is not the experience that we want you to have with us. Let me consult this one for you. Sibyl - Deliveroo 19:14 Please do, I've been shielding for over a year and have already paid enough delivery charges between daughter and myself 19:16 Please stay online. Sibyl - Deliveroo 19:17 Thanks for waiting. Sibyl - Deliveroo 19:19 OK, thankyou 19:19 I've consulted this one, we don't normally do this but as a one time courtesy and to show you that we truly understand what happened. Sibyl - Deliveroo 19:19 Were unable to process a redelivery for this but I've added another £2.50 credit to your Deliveroo account. This credit is now available. It's valid for the next 3 months and will automatically count towards your next order. Sibyl - Deliveroo 19:19 And you will get £5.09 in total. Sibyl - Deliveroo 19:20 Still doesn't give me food 19:20 My apologies we don't have an option here for redelivery as it only allow us to process redelivery if it's follow the £10.00 minimum order value. Sibyl - Deliveroo 19:21 That only just covers delivery, I no its not your fault but I'm not happy at all 19:22 Well spend my credit and then replace bites PLEASE 19:22 My apologies we can't process a redelivery for this it won't allow us as we have to follow £10.00 minimum order value for redelivery. Sibyl - Deliveroo 19:25 Well do a £10 and please give me bites 19:25 My apologies we could only processed £5.09 for this and were unable to process redelivery. Sibyl - Deliveroo 19:28 I'll consult this again for you. Sibyl - Deliveroo 19:28 Thanks for waiting. Sibyl - Deliveroo 19:29 I've consulted this one again. My apologies were unable to process redelivery for this and £5.09 is the maximum that we can give for the affected item. Sibyl - Deliveroo 19:30 This is your mistake and you aren't correcting it !!! 19:30 I do understand how frustrating this can be. I assure you that your issue has been given all necessary attention to prevent this in the future. We do take note of all complaints and feedback, as we are constantly striving to improve our services. Sibyl - Deliveroo 19:31 I've copied this conversation and this is your service then people should know!!!!! 19:32 I understand where you're coming from and respect your decision about this. Sibyl - Deliveroo 19:33 We always make sure that everything is fully documented prevent this in the future. We are always striving to improve our services. Sibyl - Deliveroo 19:33 Good but I won't be back 19:34 Thanks 19:34 Thanks for getting in touch with us today. I'll be ending this chat now so please let me know if you need anything else. Sibyl - Deliveroo 19:34 Please refund cred no good won't be using again 19:35 I understand I process refund for this instead. Sibyl - Deliveroo 19:36 I've processed a reimbursement of £5.09 to cover the impacted items. The amount you will be charged for this order has been adjusted. This won't show as a 'refund' on your bank account - you'll just see that you have only been charged for the items you were happy with. Sibyl - Deliveroo 19:36 End Chat