We ordered a takeaway because we have just returned from abroad, had no food in the house and were self isolating and so could not leave the house. Deliveroo failed to deliver the food but because their driver did not return it to the takeaway and indicated (lied) that the food have been delivered they refused to help us. Deliveroo Customer Services were useless, they initially tool does that the food have been delivered but that we had refused it. When they finally admitted that the food have not been delivered they refused to speak to the takeaway to get another order delivered and instead said that they would process a refund which would take 48 hours. When i told them that we were not happy with refund and wanted our food delivering they hung up. In the meantime we had waited 3 hours without having anything to eat. Deliveroo have now offered to give us a credit on our account rather than a refund. They are a disgrace.