I placed an order with Deliveroo yesterday. The rider called and said that he could not locate me despite a contact address with clear postal code were provided. Finally the food did not reach me. I then contacted Deliveroo customer service who explained that the rider did attempt to deliver the food but failed. Therefore a refund could not be made. This decision is totally ridiculous ! I did provide a correct address and hardly understand why the food couldn't be delivered ! This is the worst order experience I have ever come across! Never order with Deliveroo again!