It’s not a delivery service it’s a joke. You place an order, gives you a timeframe for delivery. And then the expected delivery time gets updated and it’ll be 5 more minutes. Oh no wait another update it’s gonna be 10 minutes late now. Oh well, you think, let’s just wait maybe the restaurant is busy. Except the time keeps getting pushed and the 10 minutes have now become over an hour and a half later. And you know the best part? the food was ready and they just didn’t have drivers in the area. So why the heck do you accept the order in the first place and why don’t you just say immediately ‘sorry we can’t deliver’ and give a chance to people to cancel their orders and go for another option instead of just adding 5 minutes at a time to your expected delivery time??????? Customer service will then give you some £ as credit on your account, very useful since will not be using their so called “service” again.