I’ve used many food delivery apps throughout the world. It’s not so uncommon to run into delivery communication problems but I’m absolutely appalled by the horrible service of the driver and then the follow up by “customer service” was even worse. I left a number in the delivery instructions, driver never called. I contacted the number that customer service provided, it was out of order. I contacted customer support through chat. The driver was still at the house but customer service couldn’t get ahold of him. In fact they couldn’t get ahold of him for the 40 minutes we were chatting. However I was expected to get in touch with him in the 4 min window he was at the door. And as the customer service even admitted, he was supposed to leave the food at the door. And of course didn’t, but marked the food “delivered”. No refund, no credits given, no food. With so many other options in London, DO NOT USE DELIVEROO!