My boyfriend ordered us some food on deliveroo as I have had a particularly difficult week. He has deliveroo plus and I have to say the service was shocking! The food arrived over 40 minutes later than the ETA (which was already over an hour wait). Then when the food arrived, it was stone cold, soggy and chewy. When we went back onto our order and complained about the food being cold they said that a refund would be processed. When we got the email confirmation the refund was for considerably less than the order value which is just rude. He's now been on an online chat for ages and and all they are saying is that they can only issue a refund for 50% of the order but all of the food was inedible when it arrived. Absolutely awful! Do not recommend using Deliveroo as even if they do not care about the customers, just money!