They took my money, delivered nothing and refuse to refund!!!! I ordered (first time) on 30 Sept 2021 when it failed to arrive I called the restaurant who said they’d cancelled it as my property was too far away for them. They said I would not be charged. Deliveroo APP however still said it was on its way. I contacted Deliveroo “customer care” a few days later as I received nothing and the charge was still pending on my credit card. On 4th October they said: “It may take a few days for the payment to disappear from your account statement, but don't worry – we won't take any money for this order. - Deliveroo Customer Care” However they subsequently took the payment.. When I contacted them again they said they were unable to refund despite me sending them their own confirmation that I would not be charged! I asked for an explanation why and details of their formal complaints procedure neither of which have been forthcoming at time of writing. Then just to rub salt in I checked the order on the APP today and it says delivered (not true)….! Taking payment while not providing the agreed goods I believe is known as fraud. I can only imagine a business would get away with such practice where the amounts involved are individually small. Of course where they are not an isolated instance, then the amounts add up which, I suppose, is how class actions start in some countries. The Consumer Rights Act UK is meant to protect against unscrupulous traders but who wants the hassle for the price of a takeaway….. It’s a pity I didn’t read the TrustPilot reviews before I used them….81% BAD of nearly 12,000 reviews says it all…..