Deliveroo has an option on its app to "cancel entire order if an item is missing/unavailable". I tick this option *every single time*. But they deliver anyway, with items missing. This means I then have to place another order, and make up another £10+ just to get the single item that is missing, from a different supplier. What Deliveroo is doing here is criminal. It is advertising a service that it is not delivering. In addition to this, there is an option to "Cancel order". I placed an order today and I tried to cancel it, because I no longer needed the order. I did this immediately. As soon as I had placed the order. But the app kept producing an error message. I spoke to Delivero customer service, a manager there named Jessam, but they repeatedly refused to cancel the order. This is stealing. If the option is there to cancel it, this option must mean something. It must mean that the order is cancellable. So cancel it. No excuses. Deliveroo is acting illegally, offering the cancel service and the "cancel order if items are missing" service but refusing to actually provide these services. It is not a one-off. It happens all the time. And it's very frustrating. They'll deliver you a bag of doritos without the dip, some cereal without the milk, a pizza with the wrong toppings... You use the service because you want a particular experience... some food... but they mess it up every other time. It's disgraceful, and no wonder the reviews on here are so bad.