SCAM. Leaving Deliveroo today, never using them again. A 32GBP order was marked as delivered but never delivered in central London, Deliveroo won't refund as "restaurant said they delivered", restaurant is "Fresco Express" in Google (abysmal reviews) or "London Fresco" in Deliveroo (excellent reviews! OBVIOUSLY deliveroo tweaks/skews their ratings). Turns out this restaurant scams users like that the whole time (read Google reviews) and Deliveroo takes their side, and have the audacity to have an official policy "you have to contact the restaurant yourself to sort it out". What??? YOU are the platform i pay fees to and i am facing YOU , Deliveroo, not the restaurant to avoid such situations where you're supposed to step in! Definition of a robbery, disgusting policy and I hope both the restaurant and Deliveroo go bankrupt. Going to Uber Eats