I have been ordering from Deliveroo often, but now the customer service reached its lowest level. One of my orders (worth £40) has never been delivered and I can prove it at anytime because I live in a building with 24/7 CCTV. The building where I live is in a gated passage. We have cameras at both of the gates plus at the entrance of the building. Everything is filmed and I can show at any time that my order never arrived. The driver presumably said he has left the order with the concierge. But we don't have concierge (also no building around us has one) - things easy to prove as well. Even if there was a concierge (but there isn't) he would have to pass by the cameras so cameras would have recorded him. They didn't. I contacted Deliveroo a few times but they are not ready to refund me. Well, my next step will be reporting them to Trading Standards. I have screenshots of my chat with the driver (where I was clearly guiding him to my address) as well as CCTV recordings. It is so easy to prove that I never received my order yet I was not refunded!