This company should be investigated by trading standards. I've had missing items and wrong items delivered and even when I've sent a picture of what was delivered, I've been refused a refund. I've called the shop, who can't help, wrote on the live chat, called customer service and emailed support - all denied me and didn't give a reason why. I'll never use them again. Going through resolver at moment and also spoke to my bank as paid on visa. They are a disgrace and actual thieves. If there is a God and I believe there is, they will lose all their money doing this to people.