The concept is great the product is ****. They delete your account and all it’s settings out of nowhere which has happened twice to me. What really makes them useless is their inability to actually fill your orders. I waste at least 2 hours a week on waiting for orders that never actually get accepted or delivered. If you are a good delivery app, customers shouldn’t spend a couple hours a week not getting food they ordered and then telling them that their time, level of hunger, and overwhelming inconvenience that they keep on causing is worth a $5 voucher (which they give about 5% of the time this happens). Minimum wage is more than $5 but yet several hours of my time because your app is **** is worth $5? Too much competition out there, user beware. 50/50 whether the food you ordered will actually show up, and after it doesn’t show up they assure you they aren’t going to charge you for food they can’t deliver 🤣. Joke of an app and business, who should fire the entire customer support team robots as well. I do not think they actually hire many people for customer support but rely on AI to keep on giving you the same pre-canned messages over and over again. It’s literally the most infuriating thing someone can deal with when they are having a problem with their order. Seriously do not waste your time with them.
2 years ago
Deliveroo has a
1.2
average rating
from
1,081
reviews
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