Riders omg.. They refuse to come upstairs (i am living in apartments block) to deliver the order to the door because 'they have a bike', it happened twice last night even though before a second attempt i contacted their customer support where i explained that due to illness i cant come downstairs to collect. Two delivery attempts, two different delivery mans, two refusals to deliver it to the door. Latter one left it outside the gate and food has been directly stolen. Horrible, delivery guys do decide where your order gonna be delivered, so I guess even person a wheelchair would of been forced to go downstairs from a 7th floor just because prince's 'are by a bike'. Even though enjoyed food before, been regular customer, this is it. Drivers attitude are ABSOLUTE SHAMBLES, like not you pay for your order and to be delivered but other way round. I don't recommend at all. During second conversation with customer support i have been offered only a deliveroo credit by them as they said they cant refund me my money as the order has been delivered. Only after further argument from me they had processed the refund. Won't order anything anymore.