I order from deliveroo all the time although today I made an order for a substantial amount of money and I was told I was not entitled to a refund I was looking at the driver's location to see if it would come up and it didn't all I saw was the message saying order delivered I never received an order this is not the first time it's happened and I am not the only one has happened to I strongly advise nobody ever using this service as they don't even offer you a refund for the theft they have caused I am reporting this to the police and I hope anybody else who has been manipulated and stolen off will do the same as I do as a Mr will shu has obviously not confirmed these drivers and I are not willing to give out information as to where an order has been delivered to should be reported to the police for such theft