Confirmed order, told me it had arrived when it hadn't. No contact number of driver, no number that is valid to contact deliveroo. Had to contact the store who were clueless and no help. Ended up having to replace the order off my own back, for it to then keep changing estimated delivery time (this is now 2 hours later) then contacted the webchat team, who told me the 2nd order had been delivered when it hadn't. THEN was told to check the app for details, even after I was just told by them it had actually already been delivered... Food arrived 2hrs 40 mins after my actual order. STILL no clue where the first order went? No one contact me or gave any information, if I didn't reorder they would have just taken my money without any delivery or clue where my food is. Then contacted the complaints department, and all I go back was 'Thanks for your email we will take this on board'. NOT ACCEPTABLE - the service from start to finish was a shambles, and they claim to compensate people but would refuse to give me my refund. Do you think 2 hours 40 mins is acceptable to wait? Do you think my order disappearing without any communication is acceptable, but you're happy to take my money? Will be telling everyone to avoid!