They won't deliver your order and refuse to refund you. This has happened in several occasions in the last couple of months, after order has been placed no driver will show up or make any attempt of contacting you, they'll say rider was there and couldn't reach you and refuse to refund you or deliver the food again. This is not a one-off, it has become usual, not only in my case but I know more people that has had the same experience. Deliveroo customer service keeps saying they'll take the feedback into consideration but it just keeps happening. I wouldn't recommend anyone using Deliveroo as they will charge you for an order you'll never receive and attempt to not refund your money.