After already waiting an hour and half despite estimated on 30 min, driver indicated order had been delivered but we had never received it, and they did not pick up the phone or reply to messages. After contacting customer services they lied to me about the driver waiting at my address for 20 min, and refused to refund me until I mentioned my consumer rights and that I had screenshots to prove the driver never been close to my address. Absolutely shocking delivery and customer service! Definitely only using Uber Eats from now.
2 years ago
Deliveroo has a
1.2
average rating
from
1,081
reviews
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