Absolutely abysmal service from Deliveroo last night. Ordered wagamamas which is within 8 min drive of us. Watched the delivery driver go the wrong way on the map, then got a call from customer service saying he couldn’t find us, we explained we can see him on the map and he’s gone the wrong way. We then spent half an hour on the phone with him telling him the TWO directions to get to us, just 2 roads. Directions were ‘go back to wagamamas where you picked up the food, and at the roundabout take the exit with the huge signs for Taylor wimpeys’ he kept not saying anything / going down random roads - he had the map showing him the route to us!?!? He was rude to us saying we were ruining his evening and then HUNG UP! ‘Order help’ and ‘customer help’ buttons on the app don’t work!! You can click them but they don’t take you anywhere - absolutely ridiculous. Sat on hold with customer service number but didn’t get through so we were literally sat having no idea where our food was. Got a call 20 mins later saying he was outside - he wasn’t - we could see on the map he wasn’t, we said he was on the road but he clearly needed to go another few hundred metres forward, he said no he didn’t. In the end we had to walk 5 minutes to collect our food. He then had a go at us saying we had ruined his evening! Absolutely disgusting. Food was an hour late, cold, and an entire meal was missing - wagamamas was shut by this time so I didn’t get my food. Deliveroo are refusing to refund us the whole order amount. We didn’t get food delivered - we had to go and get our food. Not only that, the food took over an hour to get to us when it’s under 8 minutes drive away, we were verbally abused by the delivery driver, had cold food (or none in my case as my meal was missing) Horrendous service, won’t be using Deliveroo again.