The most appalling customer service. If ever anything goes wrong with your order good luck trying to get a refund. I ordered a large takeaway and the driver left most of it at the restaurant, only delivering a few fries. When I contacted deliveroo support they told me it would take up to 50mins for the rest of my order to arrive, by which time what had been delivered of it would be unappetising. They offered a partial refund, not recognising that when you order a meal you expect to eat it as a meal at the same time not hours apart, and therefore the order had not been fulfilled. Customer service were unhelpful, kept leaving the chat, and despite recognising I was right stating company policy wouldn't allow them to refund me what I paid. Avoid deliveroo at all costs. For those restaurants considering working with them, take a look at all the bad reviews on here and imagine what all those incomplete orders could do to your reputation.