I ordered on the deliveroo app and waited,just before the delivery the rider called apparently pin location was wrong text him my address no response,5 minute later got call from customer service explained what happened and gave me 3 options, i chose 3rd (redeliver) and waited further 30 minutes and again I received a call from deliveroo rider just before the delivery same issue with the address few minutes later call from customer service explained they cancelled my order and gave me 3 options again to refund my money it's like they are doing me favour by giving my own money back,I explained that I'm Diabetic waited over an hour now no food delivered as yet no empathy shown or tried to rectify the problem which was with their deliverooo app instead kept repeating your money will be refunded almost two hours no food delivered and twice I guess my order was wasted...absolutely amazed by the outcome did not consider my condition even though i mentioned I'm Diabetic,disturbing behaviour..