Insulted by Deliveroo rider! I had ordered in yesterday and the rider took longer than expected to deliver the food. By the time they arrived they were agitated. The rider throws my order on the floor to which I mentioned I will file a complaint. Taking an advantage of me being in crutches and being vulnerable, the rider kept yelling at me at the corridor of the building, swearing and literally said “F*** off”! What happens when I escalate to Deliveroo, they mention they shared my feedback to the rider! I am following up closely on this and will make sure to involve other bodies if needed. Customers don’t order in to be insulted by your riders and for your escalation team to do absolutely nothing about it!