Deliveroo has the worst customer service that is possible. They disregard delivery instructions and then take the delivery back and charge you for the food they did not deliver while marking it as delivered in their system. Furthermore they do not return the food to the restuarant so you may collect it nor do they issue refund for the delivery that they did not successfully make because the rider ignored the delivery instructions. To make things worse, their customer support team over chat as well as the ones available on call do not offer any resolution or even listen to suggestions that may resolve the issue. The customer service only narrates the terms and conditions of the delivery. It was a horrendous experience using deliveroo wherein : 1. I paid for the food that I did not receive and probably consumed by the Deliveroo rider 2. The online chat support and call support not once offered any resolution to the issue or even listen to suggestions that may resolve the issue. 3. Took up 1.5 hours of my time for no resolution and no delivery that is the exact opposite of why I would use a food delivery service. Deliveroo, this is no way to do business!!!