Was staying at the Crown Plaza hotel in Dublin near the airport. It was too late to go out, so we ordered some food from Shouk thru Deliveroo. Per the app, I was notified that they were a minute away, so I went down to the lobby, and they weren't there. I waited and waited, then I went back to my room to check my laptop. "The driver is trying to find you. He will wait one more minute and then leave." I ran back down to the lobby. No deliveryman. There were two desk clerks, and they didn't see a deliveryman. I looked outside,no deliveryman. I went back upstairs to check my laptop. "The driver was unable to reach you. He tried calling you. He left your delivery in the garden." There is no garden at the Crown Plaza. I contacted Deliveroo thru their app's chat. I was told again they could not find me so they left it in the garden. I advised that there is no garden, that I was in the Crown Plaza Hotel near the airport in Santry. It's kind of hard to miss. It's several stories tall and has a large sign on the top floor that says, of all things, CROWN PLAZA. I was told that they could not find me (is the driver blind as well as dumb?), they tried to call me (no, they didn't), and that they were not refunding my money. BoA got a call immediately and I have disputed the transaction. Oh, and it was $32 on my receipt, but they charged me $35. Don't use these folks. They're bad news.