Absolutely awful company I don't know how they get away with it! I'm glad to see all the bad reviews on Trustpilot all saying the same thing as I no longer feel alone, and obviously will not be getting my refund no matter how hard a try. I bought a gift card which would not add to my account. I contacted via live chat MULTIPLE times, and they were completely useless everytime. Said they will escalated query to the escalations team and will email back, which the first 3 times I did not receive any email regarding the matter to them, then on the 4th attempt I had a reply saying they're going to terminate my account!! I am so confused as to why they've come to this decision. They're also refusing to give me a refund for this money I've wasted on a gift card with them. I swear it's a set up...and it is so difficult to get a reply from them. On live chat also they'll transfer you to a manager where they will just say the same robotic thing over and over again, avoid your question then end the chat. Seriously, stay away from this awful company!! By far the worst customer service I've ever had from anywhere. I'm in absolute disgust.