I ordered KFC on the website for delivery. The order was confirmed and I received an order number. The order was supposed to be delivered by Deliveroo. After waiting over 2 hours for the food to arrive, and multiple calls to Deliveroo regarding the order and Deliveroo just telling us the driver was on his way to the restaurant and being lied to by customer service, my husband decided to drive to KFC. When he arrived, KFC said that the order wasn’t even in their system and that 5 drivers had already come to try to collect it. None of those drivers ever thought to contact us and let us know the order was not in the system and that our food had not even been prepared yet (close to 3 hours after the order was placed!!). The order was definitely in Deliveroo‘s system because they kept pulling it up and giving me so called updates on the order. My husband had to re-order everything and bring it home himself. We also tried to call the restaurant while we were waiting and couldn’t get an answer. This is absolutely unacceptable!