I used to be a frequent customer of Deliveroo, but I had numerous poor experiences that eventually led me to stop using the app. I would estimate that approximately 60-70% of my orders came with some form of negative experience. Firstly, I encountered constant issues with riders refusing to deliver the food to my door. It has become a new norm for riders to wait somewhere on the street near my building and expect me to find them in order to pick up my food, instead of delivering it to my door as requested and paid for. On one occasion, a rider even threatened to leave my food in a random parking area if I didn't locate them. Secondly, on two occasions, my food was left on the street in front of my building, which is situated in the city center. Fortunately, I managed to find it, but it was extremely frustrating. I lodged a complaint with Deliveroo, but they failed to take any action in response. Lastly, there was an instance where my food was not delivered at all. Despite being marked as delivered in the system, nothing was actually received. I reported this issue to Deliveroo and requested a refund, but they did nothing except blame me for the situation. This was the final straw for me, and I made the decision to delete the app and personally walk to the nearest restaurant instead of relying on Deliveroo. Occasionally, I would receive a code to share with the rider, which potentially could have improved the situation for future orders.