Deliveroo have the worst customer service. we ordered a takeaway and waited over two hours to be told the restaurant had gone to the wrong house and they would now not be delivering our food & the restaurant were keeping our money. when I contacted deliveroo they said it had nothing to do with them as the restaurant were using their own drivers even though i ordered through deliveroo. deliveroo then said they would have to rely on the information the restaurant gave them and the restaurant said i was unresponsive when they tried to deliver my food. HOW CAN YOU BE RESPONSIVE AT A HOUSE YOU DONT LIVE IN! Deliveroo were absolutely no help and said they were relying on the restaurants information and not mine the customer who orders from them at least twice a week. DELIVEROO DO NOT TAKE RESPONSIBILITY FOR RESTAURANTS USING THEIR OWN DRIVERS, ANY RESTAURANT CAN DECIDE NOT TO DELIVER YOUR FOOD & KEEP YOUR MONEY & DELIVEROO DO NOT CARE!!!!