I had luke warm food turn up which I complained about. They unable to replace the order. I then asked for a refund instead for the item that was effected in which they asked me to describe the food… the way they spoke to me was like they were mocking me. When I tried to give a description of the food, they lowered the price of credit every time (even though I never asked for credit). I ended up with £2.50 credit that I didn’t ask for but apparently that’s what I deserve for receiving barely warm food that I paid for! It’s more the principle here for me. What makes it worse was that I wasn’t asking for a full refund but just a refund for one item. Now, I don’t care about the amount of money but if this happens to so many people, this business is earning so much off of very little. They did suggest for me to leave a review on the restaurants page but to be honest it’s how it was handled. I won’t be using this app anymore. Really unprofessional customer service from Louy or Lou.