One star is way to high for this company! Ordered from wagamama, on arrival delivery driver was holding the individual food containers and stated that the bag had ripped or broken! I refused the order based on the fact that in high probability the food was dropped and the official wagamamas bag ripped and possibility that food could have fallen out and put back in! I then received a call from rider services who stated "you are not allowed to refuse the order" yes I am and I did. The only issue with this was that a couple of minutes later my app stated that food had been delivered. The rider did not have my reference number! On calling customer services they stated that the food was delivered cold..... Lies.... I then explained that the food was refused due to it being cold and not delivered in the correct wagamamas bag. Let me make it clear, the delivery rider has lied through his teeth about this matter, and deliveroo offered a £12 refund on an order that was £50. Even being escalated to an alleged manager that's all they are prepared to offer!! The ironic thing is on collect another order myself the resteraunt had had no end of issue with deliveroo! For your info! IF YOUR FOOD IS NOT DELIVERED IN THE CORRECT SEALED BAG YOU MUST REFUSE THE ORDER. This comes directly from wagamamas. Further. If you are in this situation, you need to take photos for evidence as the driver will lie, the driver team will lie, and the managers do not care about the customer!!! I'm lucky as I have ring door bell footage to prove how the delivery arrived