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Laura
Shocking! Deserve zero stars.. I think every order I’ve ever had has been wrong but this one takes the biscuit …you have lost me as a customer. Cold food and half the order arrived, with dishes missing their ingredients, cold and squashed, spent the next hour on online chat trying to rectify and salvage a family meal.. got 25% refund and a very hungry and unhappy family with our celebration ruined! Wasted time escalating the claim and writing emails only to be told very politely “We've investigated the issue you have reported and reviewed the feedback you shared with us. We'll be unable to share further compensation with you for this order, and apologise for any disappointment this may cause.” You’ve left me no choice sharing feedback here and on socials to warn others. You are in brach of the Consumer Rights Act 2015 states that goods ought to be: Fit for purpose .. not the case everything was cold and half the food didn’t arrive so it didn’t meet the purpose of feeding the family it was ordered for! As described not the case everything was cold and items like chips didn’t come with the dips that were paid for! Satisfactory quality .. not the case everything was unfit for consumption without risking food poisoning from reheating! Services ought to be carried out with due skill and care .. not the case as half the order was missing! So your delivery driver didn’t bring what was ordered.. lack of skill and care! DO NO USE!
1 month ago
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Deliveroo has a 1.2 average rating from 1,072 reviews

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