I’m extremely disappointed with my recent experience using Deliveroo. As a premium member who orders daily, I expect a certain level of care and professionalism in both delivery and customer support. Unfortunately, my latest order was left on the floor next to the garbage room, an unacceptable and unhygienic location, especially for food delivery. I’m on the ground floor, so it would have been easy for the driver to notify me directly, rather than placing my order in such an inappropriate spot. This isn’t the first time I’ve encountered similar issues, and it’s very frustrating. To make things worse, when I reached out to customer service, I was met with indifference. They were unwilling to offer a refund or even an apology, leaving me feeling completely undervalued as a loyal customer.