I really enjoy the food from Shah’s, but Deliveroo as a company has been consistently disappointing. A simple issue with a missing/wrong drink turned into a long and frustrating back-and-forth with support. Instead of resolving things fairly, the agents stuck to scripts, passed me around, and made me feel like they just didn’t care. Deliveroo’s customer service seems more interested in protecting their refund limits than actually helping customers. It shouldn’t be this hard to get a small mistake fixed. I’ll keep supporting the restaurants I like, but Deliveroo as a delivery platform is unreliable. If you value good customer service, think twice before using them.