We ordered food from Didsbury (Rustic) Order number ....... but it never arrived. We received an email to state that the food was outside, but as soon as we had picked it up and gone outside the driver was nowhere to be seen. We then called customer service to be told that the driver had called, which was a complete lie as there is nothing in our call log or voicemail. (Can be proved) Because of this apparently they had followed procedure and no refund or credit was offered. Only a small acknowledgement that the food would be taken to a local foodbank (Drivers stomach more like) It really is beggars belief that this is how they treat their customers. Especially to one who used to order once every two weeks. I'd like to mention in particular how terrible the service was from both Jan (Customer Service) and Enzo (Manager). Only thing they can say was that procedure was followed. What procedure? That drivers can state they have called when they haven't and all is okay? In turn calling me a liar? Great customer service deliveroo... AVOID AVOID AVOID