Items were missing from the order, which is fine as mistakes can happen. But when I tried to report it on the app nothing happened. I waited the 5-10 days which Deliveroo advises it takes for refunds to reflect. 10 days later I spent 50 minutes trying to convince a very dense customer support person that no, I didn't take a screenshot of the refund screen because which sane person would do that?! Anyways, after this groundhog day nightmare of back and forth between three service reps, they agreed to give me credit. That credit never materialised. Avoid this company. Make your life easier and go with absolutely anybody else who will deliver food to you.