Absolutely horrible customer service! Ordered food at 9.48 pm tonight and it said estimated delivery time between 10.10-10.20 pm. After waiting for the order till 10.40 I got in touch with deliveroo, and was told that the food has already been delivered!!! Where did they deliver it to I don't know, certainly not to my place. Hugely dissapointed I was only offered a refund which will arrive within 5-10 working days!!! And £5 credit. I requested to have my order delivered, but was told it would not be possible!!! However it was not the first time when the food wasn't delivered, it happened 2 times already. Needless to say I will not recommend them and will not use their services again!!!